NEW ENGAGEMENT METHODS AND THE QUESTION OF EVALUATION

Earlier this year we asked people working in the voluntary and public sectors about their use of engagement – what drives it, who they seek to engage, what approaches and tools they use.

It is clear that engagement is very much alive and many of those completing our survey and taking part in interviews believe it is having a positive – and in some cases transformative – effect.

However, some are struggling to assess and to demonstrate the difference their work is making.  Respondents told us about the quantitative and qualitative evaluation methods they are using, but a significant proportion highlighted evaluation as an issue.

It was interesting to hear about the range of techniques people use: workshops, focus groups, surveys, co-creation sessions, Open Space events and art exhibitions.  Online platforms are, of course, increasingly important for many organisations.  But the vast majority of our survey respondents said they would…

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